ft444's Privacy Policy

ft444 is a safe and reliable online gaming platform operated for players in Bangladesh. We take the privacy of your personal information very seriously. This Privacy Policy ("Policy") explains how ft444 ("we", "our", or "the Platform") collects, uses, stores, and protects your information. By using ft444's services, you are agreeing to the terms of this Policy.

This policy should be read together with the Terms and Conditions and the Responsible Gaming Policy.

1. Scope of Information Collection

We collect various types of information during registration and while you use ft444's services. This information falls into two main categories:

1.1 Information You Provide Directly

When you create an account, complete a transaction, or contact our support team, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bangladesh address and national identity card details (for identity verification)
• Payment information, such as bKash, Nagad, Rocket, or Upay account details
• History of conversations with support

1.2 Information Collected Automatically

When you visit the ft444 platform, certain information is collected automatically:

• IP address and device information (operating system, browser type)
• Data from cookies and similar tracking technologies
• Logs of your activity on the platform (login times, game play history, transaction records)
• Referral source information

2. Purpose of Using Your Information

We use your information only for specific and legitimate purposes. ft444 processes your information for the following reasons:

• Account Management: To create, verify, and manage your account.
• Identity Verification: To confirm age and identity and to prevent fraud.
• Transaction Processing: To complete deposits and withdrawals successfully.
• Service Improvement: To improve the platform experience and to develop new features.
• Security: To detect unauthorized access and fraudulent activity.
• Customer Support: To resolve your complaints and questions quickly.
• Legal Compliance: To comply with applicable laws and regulations.
• Promotional Communications: If you have given consent, to inform you about offers and bonuses.

3. Information Storage and Protection

ft444 follows industry-standard security measures to keep your personal information safe. The key elements of our security framework are:

3.1 Technical Protection

• SSL/TLS encryption is used for all data transmissions.
• Internationally recognized security protocols are followed for collecting payment information.
• Server access is strictly controlled and regular security audits are conducted.
• Firewalls and intrusion detection systems remain active at all times.

3.2 Retention Period

We retain your information for as long as it is needed to provide services or to meet legal obligations. Even after an account is closed, transaction records may be retained for a period determined by applicable law.

4. Information Sharing and Third Parties

ft444 does not sell or rent your personal information to any third party. However, we may share information in certain specific situations:

• Service Providers: Payment processors (such as bKash, Nagad, Rocket, Upay), technology infrastructure providers, and customer support tool providers will receive only the information they need and are contractually bound to follow our privacy standards.
• Legal Requirements: We may be required to disclose information in response to a court order, government investigation, or legal obligation.
• Fraud Prevention: Limited information may be shared with security agencies in connection with investigating fraudulent activity.
• Business Transfers: In the event of a business merger or acquisition, the new owner will be required to comply with this privacy policy.

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate under their own privacy policies. Their own policies may apply when you play their games.

5. Cookie Policy

The ft444 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: These are necessary for the basic functioning of the platform — maintaining login sessions, security verification, and so on. These cookies cannot be disabled.
• Analytical Cookies: These help us understand how users are using the platform, which is useful for improving the service.
• Functional Cookies: Used to remember your preferences and settings, such as language preference.

5.2 Cookie Controls

You can manage cookies by changing your browser settings. Keep in mind, however, that disabling cookies may prevent some important platform features from working properly.

6. Your Rights and Controls

As a user of ft444, you have a number of rights over your own information:

• Right to Access: You may request to view the information stored about you at any time.
• Right to Correction: If there is any error in your personal information, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though legal obligations will be taken into account.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Withdraw Consent: The option to opt out of promotional communications is always available to you.

If you wish to exercise any of the above rights, please contact our support team.

7. Minor Users and Age Verification

ft444's services are for people aged 21 and above only. We do not intentionally collect information from any minor. Age verification during registration is mandatory.

If information comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the associated information.

8. International Transfer of Information

In operating ft444's services, your information may be stored on servers located in various countries. For such transfers, we ensure that the information is always covered by appropriate security measures and that the standards described in this privacy policy are maintained.

9. Steps in the Event of a Security Breach

If a data security breach occurs that could put your personal information at risk, ft444 will promptly:

• Investigate and bring the incident under control.
• Notify the relevant authorities where applicable.
• Inform affected users within a reasonable time.
• Take the necessary corrective measures to prevent such incidents in the future.

10. Your Responsibilities for Account Security

You also play an important role in keeping your account secure. ft444 encourages users to follow these practices:

• Use a strong and unique password and change it regularly.
• Never share your login credentials with anyone else.
• Avoid logging in on public Wi-Fi networks.
• If you notice any unusual activity on your account, notify our support team immediately.

ft444 will never ask for your password via email or live chat.

11. Third-Party Links and Services

Although third-party payment services are integrated into the ft444 platform, their own privacy policies apply on their own platforms. ft444 is not responsible for the privacy practices of these third parties. You should read the respective privacy policies of payment services such as bKash, Nagad, Rocket, and Upay before using them.

12. Changes to the Policy

ft444 may update this privacy policy as needed. If any significant changes are made to the policy, we will send a notice to your registered email or display a notification on the platform. Continuing to use the platform after changes means you are agreeing to the updated policy.

You are advised to visit this page regularly and keep an eye on the last updated date.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team. Our 24/7 live chat support is always ready to assist you in Bengali.

To contact us by email: [email protected]

We generally respond to all privacy-related requests within business days. Identity verification may be required for requests to exercise your rights.